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HELP CENTER
If you don’t see your question
answered, just call us at (800) 899-1255
– we’re here to help!
Who can I call if I
need help selecting products?
How do I sign up for an account
at Harmony Business Supplies?
How do I begin ordering?
Do you accept orders to Alaska,
Hawaii and Puerto Rico?
Do you accept International
and/or APO/FPO orders?
Can I cancel an order?
Are my orders secure?
What Credit Cards do you accept?
Do you accept purchase orders
on net terms?
Do you accept payments by
check or money order?
Do I have to pay sales tax?
What are the shipping charges?
Do you accept Returns?
Will my name show up on a
mailing list as a result of ordering from Harmony Business Supplies?
Who can I call if I
need help selecting products?
If you have questions or are having difficulty finding the right
products for your needs, Harmony Business Supplies consultants are
available toll free, weekdays between 7:30am-5:00pm Pacific Time at (800)
899-1255. You may also email us your questions
at customercare@HarmonyMS.com.
Orders can be placed online 24 hours a day, 7 days a week.
How
do I sign up for an account at Harmony Business Supplies?
You will automatically set up an account when you place your first
order with Harmony Business Supplies. Additionally you can also sign up
via the registration box. For security purposes, you will remain logged
in as long as your browser program is running. If you quit your browser
program or reboot your computer, you will need to login to Harmony
Business Supplies the next time you visit. To sign up to
recieve our newsletter, just click here.
How
do I begin ordering?
As soon as you have selected the item(s) you wish to purchase follow
these simple steps:
-
Click the "Add to Cart" button to add an item to your cart.
-
Click "View Cart" to preview and/or adjust your cart contents.
-
When you're done shopping, click the "Check Out" button, enter your billing and shipping information then submit the order to us for processing.
It’s as easy as 1,2,3!
If you prefer, you can always just
call us and speak to one of our friendly reps at (800)
899-1255 or you can fax your Harmony Order
Form
to (800) 899-1944.
Do you accept orders to Alaska, Hawaii and Puerto Rico?
Absolutely, however additional shipping and handling charges will apply. Please contact us regarding freight estimates.
Do
you accept International and/or APO/FPO orders?
Absolutely, your freight charge will reflect the actual cost of
shipping to your International destination. Additionally, Harmony
Business Supplies ships to Military APO/FPO addresses via the U.S.
Postal Service. Harmony Business Supplies shipping fee will reflect the
actual cost of the freight delivery from the U.S. Postal Office, to the
domestic APO/FPO destination plus a small handling fee.
Can
I cancel an order?
Cancellations must either be called in directly or we must receive
notification in writing within 24 hours of the order being placed to
avoid any additional shipping cost. or restocking fees.
Are
my orders secure?
To protect our customers against credit card fraud, we provide secure
online ordering using advanced encryption and industry standard Secure
Sockets Layer (SSL) technology. SSL works by scrambling your name,
phone number, credit card number and order information so that only
your browser and Harmony Business Supplies can decipher it. You must
have a browser that supports SSL (i.e. Netscape Navigator or Microsoft
Internet Explorer) to order from us online.
What Credit Cards do you accept?
Harmony Business Supplies accepts Visa, MasterCard, American Express, and Discover
Do
you accept purchase orders on net terms?
We accept purchase orders and will grant net term accounts to
qualifying businesses and organizations. If you already have a list of
credit references & bank information, please fax it to us at
(800)
899-1944. So your oder isn't delayed, please fax or email
your
initial purchase order with your credit application. Harmony Credit
Application
All Corporate/Government/Municipal & Education purchase orders
should be addressed or faxed to:
Harmony Business Supplies
ATTN: PO Desk
PO BOX 6137
Garden Grove, CA 92846-9998
or
FAX: (800) 899-1944
Do
you accept payments by check or money order?
If you prefer to prepay by check or money order rather than credit
card, simply add items to your Harmony Business Supplies shopping cart,
print out the page which displays the items for purchase, and mail or
fax it to us with your check or money order payable to: "Harmony
Business Supplies". Please be sure to include contact
information with your payment.
Harmony Business Supplies
ATTN: Order Desk
PO BOX 6137
Garden Grove, CA 92846-9998
Only California customers need to pay sales tax.
What
are the shipping charges?
Small Orders - not a problem - but . . .
If your order is less then $30.00 there will be a $4.37 small order processing charge.
Due to product size, weight, shape, or safety standards, some items are not shippable by parcel carrier, and require safe delivery via common freight carrier. In such instances, it may be necessary to include a weight based freight charge due to the additional cost to deliver the product(s) to you. We will contact you to discuss.
For residential & business orders shipped by common carrier, normal delivery is to curbside or loading dock and not inside the home or business. Should you need inside delivery, in most cases the freight company may assess additional charges. Customers are responsible for any such charges.
Please contact Harmony Business Supplies directly if you have special instructions for delivery. Alternatively, please provide a signed special instruction note for the driver in a conspicuous location at the delivery location.
Your correct phone number is essential for arranging freight delivery. Please be sure to include the most relevant phone number to contact you at the time you place your order.
Do
you accept Returns?
Absolutely! Just call us at (800) 899-1255 or email us
at customercare@harmonyms.com
to arrange for a return authorization. There may be a small
restocking fee.
Will
my name show up on a mailing list as a result of ordering from Harmony
Business Supplies?
No. We do not sell, rent or exchange information with any third party for any reason.
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